Remote Desktop Manager Review
I'm using RDM since 2011. It's a really easy program where you can store and share (securely) all kinds of connections you can think of. …
Starting at $299.99 per year
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What is Remote Desktop Manager?
Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.
Recent Reviews
Popular Features
- Centralized management dashboard (35)8.585%
- Over-the-Internet remote session (38)8.484%
- Multi-platform remote control (35)8.383%
- Remote management of servers & workstations (42)8.181%
Reviewer Pros & Cons
Pricing
Single User
$299.99
On Premise
per year
Enterprise
$9999.99
On Premise
per year
Platinum
Contact Sales
On Premise
Unlimited Users, Multiple Sites, Worldwide
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://store.devolutions.net/Pricing#P…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $299.99 per year
Product Demos
Remote Desktop Manager Live! (Session 3) - DC Online 2022
YouTube
Announcement: Remote Desktop Manager 14 is Here!
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Remote Desktop Manager?
Remote Desktop Manager (RDM) centralizes all remote connections on a single platform that is securely shared between users and across the entire team. With support for hundreds of integrated technologies — including multiple protocols and VPNs — along with built-in enterprise-grade password management tools, global and granular-level access controls, and mobile apps to complement desktop clients for Windows and Mac, RDM is presented as a Swiss Army knife for remote access. RDM is built to enable IT departments to drive security, speed and productivity throughout the organization, while reducing inefficiency, cost and risk.
Remote Desktop Manager Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Secure remote access with Smart Card authentication
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Annotations
- Supported: Monitoring and Alerts
- Supported: Multi-platform remote control
Remote Desktop Manager Screenshots
Remote Desktop Manager Video
Remote Desktop Manager - A Remote Connection Management Tool for IT Pros
Remote Desktop Manager Integrations
Remote Desktop Manager Competitors
Remote Desktop Manager Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Worldwide |
Frequently Asked Questions
Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.
Remote Desktop Manager starts at $299.99.
Rocket Remote Desktop, mRemoteNG, and Microsoft Remote Desktop Connection Manager (RDCMan) are common alternatives for Remote Desktop Manager.
Reviewers rate Secure remote access with Smart Card authentication and Annotations highest, with a score of 9.1.
The most common users of Remote Desktop Manager are from Enterprises (1,001+ employees).
Remote Desktop Manager Customer Size Distribution
| Consumers | 15% |
|---|---|
| Small Businesses (1-50 employees) | 25% |
| Mid-Size Companies (51-500 employees) | 50% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
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Reviews and Ratings
(133)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Remote Desktop Manager is highly valued by individual users who have personally paid for the full version. They appreciate the convenience of having all their IT support needs in one application, as it serves as a connection manager for servers, holding RDP, VPN, SSH Tunnel, and EXSI connections. The software greatly streamlines the management and storage of machine names and credentials, especially for those managing a large number of servers. Users find it beneficial to have a common platform like Remote Desktop Manager to securely store customer passwords and ensure consistency within the team. It is also used by organizations to manage remote support for their customers, improving efficiency and automation. Additionally, the software allows for role-based access control, centralized database management, and multi-user access, helping organizations overcome challenges related to password management, lack of documentation, and tool sprawl. Overall, Remote Desktop Manager is considered a vital tool by many, providing functionality and capabilities that extend beyond its name.
Convenient Management Console: Users have found the management console of the product to be convenient, allowing them to access different features from one place. Many reviewers have appreciated this feature for its ease of use and time-saving capabilities.
Strong Security and User Management: Reviewers consider good security to be vital in today's environment, and they appreciate the security and user management aspects of the product. Several users have mentioned that the product stores passwords and other information in a safe and secure way, providing peace of mind.
Easy Overview with Log Feature: The log feature of the product has received positive feedback from users who find it helpful in providing an easy overview of their activity with Remote Desktop Manager. This feature allows them to track their actions and ensure transparency in their remote sessions.
Overwhelming User Interface: Some users have found the user interface overwhelming and have difficulty navigating through the various features. They suggest that the software could benefit from a consolidated dashboard or report for system activity. Customizing the user interface also seems to be difficult for some users.
Lack of On-Screen Guidance: Users have mentioned a lack of on-screen guidance and would appreciate more help features. This can make it challenging for users to effectively leverage the abundance of features available in the software.
Slow Loading Times and Navigation Difficulties: Several users have experienced slow loading times and difficulties searching within the navigation pane. Additionally, there are issues with multi-monitor setups and resolution matching, which further adds to usability challenges for some users.
Users commonly recommend trying the free edition of Remote Desktop Manager. They suggest this because it allows users to explore the features and functionality of the software without any financial commitment. Many users appreciate this option as it allows them to assess whether the software meets their needs before they make a purchasing decision. Trying the free edition also allows users to familiarize themselves with the interface and navigation of Remote Desktop Manager, ensuring a smoother transition if they decide to upgrade to a paid version in the future.
Attribute Ratings
Reviews
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January 09, 2024
Remote Desktop Manager Review
Score 9 out of 10
Vetted Review
Verified User
I'm using RDM since 2011. It's a really easy program where you can store and share (securely) all kinds of connections you can think of. For smaller companies, it lacks security features like 2FA, but for some time now, you can log in to RDM using your Office365 account, where you can set it to use MFA. However, it would be better if also smaller companies could use the native security features in RDM (or DPS). Other then that, I like it!
- Store every type of connection.
- Share with colleagues.
- Not all security features are available for smaller companies (like 2FA).
July 09, 2022
The swiss army knife of remote access.
Score 10 out of 10
Vetted Review
Verified User
Centralize the IT department's management of access to company resources in a secure, efficient, and real way, with a tool that adapts to what we have. No problems with the product, since it is a mature and evolved product, in the different locations where we work, we have different licenses and hardware, in a very short time, we work with the Remote Desktop Manager with everything working.
- Automatice logins
- Works with different software
- On small screens like laptops, being able to change the resolution of the remote desktop
- Improve Spanish translation
- Dynamic updates
March 23, 2022
Give it a try in Remote Desktop Manager!
Score 10 out of 10
Vetted Review
Verified User
Remote Desktop Manager is being used by some departments of the organization. The main problem was how to manage 600+ servers, SSH and RDP servers, and remember all the hostname, IP address and still have some details available only to some users. This was solved using this tool. Users were split into groups, active directory connected, and have access only to the servers and credentials (passwords, URLs, and other stuff), that they have access. All recorded in a database (or an encoded file, if needed). Despite this, automation with scripts or commands during login sessions, and ways to link credentials to entries make it even better to manage. You may have credentials locally, in the database or other external tools, all being managed by RDM.You also may have sub connections, for example, having the webpage to access an iDrac or another page, or a Hyper-V Manager, VMWare, and LOTS of other tools.
- Centralize management of RDP, SSH, VNC and other protocols
- Keep credentials and connection entries secured
- Automate everything inside the tool.
- Integrate with external tools
- Slow sometimes to load connections
- PuTTY integration has a 1-second delay
November 23, 2021
Best Remote Desktop Software
Score 10 out of 10
Vetted Review
Verified User
As a company with close to 1000 remote users, we used to use MS Remote Desktop management offering amongst others to support them. Whilst this was great it was depreciated and had huge vulnerabilities. On the hunt for an alternative we came across Devolutions offering and it’s superior in every way. Supports Windows RDP, Unix terminal sessions, and many more options and integrations.
- Supports multiple OSs.
- Free to use.
- Offers cloud backup of config.
- Easy to use.
- Initial load up of the application could be quicker.
September 27, 2021
A lot of features in a single application
Remote Desktop Manager is used by our IT department and we use it to manage all of our customers environments.
It addresses:
- being able to connect to an online database so it's always up-to-date with the most recent info
- storing all the passwords in the vault
- connecting to all of our customers
It addresses:
- being able to connect to an online database so it's always up-to-date with the most recent info
- storing all the passwords in the vault
- connecting to all of our customers
- Lets us connect to remote environments through gateways set up by RDM
- Lets us store passwords
- Always up-to-date cause of our online database
- When I use the view password option, I have to close the password screen before I can use RDM again.
- I would like a copy hostname option
October 14, 2019
The best cross platform remote desktop tool on the market
Remote Desktop Manager is used by many team members within my organization and I recommend it to any users I see using a Remote Desktop type product. It allows for storing and creating various different connection types. It keeps a backup of your connections. It allows for searching for your various connections. Any type of remote connection type that is needed can be accomplished with a single product.
- Allows for storing large numbers of connection profiles.
- Multiple connections can be performed at a single time all within a single window.
- Can backup and restore connection settings or store in the secure cloud.
- It can track/report on users activity.
- It could be a little faster to load/startup.
- It could be a little faster when connecting to remote clients.
I use it on a daily basis as my one-stop app for all my daily IT support needs, it means I have quick and easy access to all my client's sites and sessions in one app. Before Devolution's Remote Desktop Manager, I had to use several applications to do the same jobs I now do with just the one app.
- Massive selection of entry/session/credential/notes.
- Multiple data source types available to use, some of which are hosted by Devolution themselves
- Has an addons manager which means if you can't find what you're looking for in regards to entry/session/credential/note types, etc., then you can probably download those via the addon manager.
- I would like to see advanced auditing in the Devolution's drive data source like there are in some of the others. But that's just something I'd like to see, it doesn't hinder my using the app.
- I would love to see even more addons available from even more software and service developers, but again the addon manager is great already so it's not a hindrance what so ever.
June 19, 2018
It simplifies everything.
I typically say this to people… “Imagine a world where all of the things your users do can be managed in one place and call that island devolution.”
Instead of these users trying to figure out what they’re doing next and having a messy blob of sessions open, everything is organized, embedded, and fast. Lawyers are demanding (and insanely expensive) so the faster production moves, the better off everyone is. I feel like RDM was a critical part of our company’s story… from start-up to the acquisition by Xerox which later split off BPO divisions into Conduent. The ability to keep people focused on the end zone kept my sanity in check and our success driven.
- Batch edit – I have far too many sessions that require user specific modifications
- Users, Groups, Roles – Critical when fine tuning user experience/destructiveness
- Macro/Scripts/Tools – Just plain handy and usable… continuous ping for all of those reboots.
- Love it.
- Ingest of endpoints/sessions - Could be easier.
- Memory requirements... not sure there's anything they can do about that since it's not really reinventing the sessions.
January 29, 2018
The best for IT crews!!!
To administrate all the technology assets of our internal and external clients. It simplifies the access and management of an heterogeneous equipment, with great credentials administration and security options for any level of technical users. The mobile app is a really helping tool to solve minimal problems on the go, without the need to sit in your workstation.
- Focus on teamwork, centralized storage for access and configs
- Security at all levels, you can grant a user with the access to an asset without sharing the password
- Conector specific for vcenter
January 22, 2018
Devolutions RDM - My Take on it
I use it personally to help support 25 in-house Servers and 12 cloud servers. It allows me to access all the servers (and some desktop machines) in one simple application. As I use multiple different computers, the online cloud database that Devolution offers is fantastic as I can load that one a new machine, and I have all my same access and layout right there. The options and features that the application offers is next to fantastic haven't found anything I am unable to access
- It allows me to access all the servers (and some desktop machines) in one simple application.
- As I use multiple different computers, the online cloud database that Devolution offers is fantastic as I can load that one a new machine, and I have all my same access and layout right there.
- The options and features that the application offers is next to fantastic haven't found anything I am unable to access
- Nothing that I have come across as of yet.
December 12, 2017
RDM - Remote Desktop Madness: Harnessed
Score 10 out of 10
Vetted Review
Verified User
I am using the full version as a personally paid version due to the significant value it provided me. I have influenced others to use the free version and make the decision for themselves, however the company has not purchased it for anyone.
- Connects to MANY different connection types such as FTP, SSH, and RDP (to name the ones I personally used). Also interfaces with many other solutions/application to extend that connectivity to a variety of other applications such as SQL Server Management Studio, WinSCP, etc. Even tools that duplicate RDM, such as Putty, so you don't have to rebuild from scratch.
- Maintains credentials from a variety of secured sources, both local and remote. Can link to multiple back-end credential managers as well, including KeePass, Secret Server, etc. Also offers their own RDM Server that backends RDM with Enterprise Level Credential Management, if another option is not already being used (or even if it is, actually - it supports multiple connections).
- Can chain connections to make a single process for connecting to a specific resource. The most common example is VPN connection required before connecting to a remote server.
- Supports many 2FA/MFA solutions including Google and Duo (the two I use currently) Others are supported but need to be looked up (don't have the list readily available).
- 2FA solutions - Need more of the enterprise options. In particular, RSA's solution is NOT supported but used by so many as to be something that should really be added if at all possible.
- Connection Setups - The online manual is very large due to the number of options available making it difficult to figure out what is needed to complete a connection setup. Perhaps a wizard or something to simplify setup for the most common setups would be helpful.
November 16, 2017
Remote Desktop Manager
Score 10 out of 10
Vetted Review
Verified User
I use remote desktop manager personally. The option to save and organize connections not only for just RDP protocol is great. It allows me to connect remotely without having to be physically on site. The password vault is great, many connections share the same credentials, so instead of updating each connection, I just update the credentials in the vault once.
- Organize connections in folders / sub folders
- Tabbed interface
- Sometimes slow to connect
- So many features can be hard to find right option
March 16, 2017
The tool no IT Manager should do without.
I use Remote Desktop Manager on a daily basis to access my users' computers and my servers. It is the single most useful tool I have. They are constantly adding improvements and making it better. In a past job, it helped me manage QA servers and then it helped me build and maintain hundreds of SAAS servers. They have a really active community around the product and a great support team.
- Makes managing multiple machines a snap. Once you set them up you can access any machine with the click of a button if you like.
- I love being able to export all my settings so that I can use the product easily on multiple machines, although with the could option that isn't necessary because everything is saved in the cloud.
- Great community. They have a website that is called Devolutions Force that has helpful information and fun stuff as well.
- I honestly can't think of what I would improve with this product.